Frequently Asked Questions
Everything you need to know about your Club L London experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your shipment directly through our courier partner's portal using your unique tracking number.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be returned in their original condition, unworn, with all tags attached and the security ribbon intact. Please note that certain items like earrings and face masks are non-returnable for hygiene reasons.
Do you offer international shipping?
Yes, Club L London ships worldwide. Shipping costs and delivery timeframes vary depending on your location. You can view all available shipping options and rates at the checkout page.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Clearpay for a 'buy now, pay later' experience.
How do I find the right size?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on every product page. We provide measurements in both CM and Inches, along with international size conversion charts.
Can I amend or cancel my order after it's been placed?
We process orders very quickly to ensure prompt delivery. Once an order is confirmed, we are generally unable to make changes or cancellations. If you have made a mistake, please contact our customer service team immediately.